Terms and Conditions

I. General Provisions

These Terms and Conditions (hereinafter referred to as “Terms”) govern the rights and obligations between the Provider and the Client in relation to the provision of digital services.

Provider:

• Marphy s.r.o.
• Registered office: S.Furdeka 5000/10, 036 01 Martin, Slovakia
• Correspondence address: A.Kmeťa 13, 036 01 Martin, Slovakia
• Company ID (ICO): 51139618
• Tax ID (DIC): 2120605498
• Registered: District Court Zilina, section Sro, file no. 70379/L
• Email: abaffy@marphy.sk

These Terms form an integral part of every agreement concluded between the Provider and the Client, unless otherwise agreed in writing.

II. Definitions

• Provider — Marphy s.r.o., the company providing services under these Terms.
• Client — a natural or legal person who orders services from the Provider.
• Services — digital services provided by the Provider, including website and application development, hosting and management, technical consulting, and project takeover.
• Deliverable — the result of the Provider's work created based on an order, in particular a website, application, graphic design, or other digital product.
• Quote — a written document containing the specification of services, pricing, deadlines, and other terms of cooperation.

III. Subject of the Agreement

The Provider undertakes to provide the Client with services in the scope and under the conditions agreed upon in the Quote and these Terms. The Client undertakes to pay the agreed price for the services provided.

The Provider's services include, in particular:

• Custom website and web application development
• Hosting, management, and maintenance of websites and applications
• Technical consulting, advisory services, and AI strategy
• Takeover, rescue, and continuous development of existing projects

IV. Order and Formation of the Agreement

The agreement between the Provider and the Client is formed upon the Client's written approval of the Quote. Electronic communication (email) is considered a valid written form.

The Quote is valid for 30 days from its delivery to the Client, unless otherwise stated in the Quote.

By approving the Quote, the Client confirms that they have read these Terms and agree to them.

V. Pricing and Payment Terms

• The price for services is determined individually in the Quote.
• The Provider is not a VAT payer.
• Invoices are due within 14 days of issuance, unless otherwise agreed.
• The Provider is entitled to request an advance payment of up to 50% of the total price before commencing work.
• Recurring services (hosting, management, maintenance) are invoiced monthly in advance.
• In case of late payment, the Provider is entitled to charge a late payment interest of 0.05% of the outstanding amount per day of delay.
• The Provider reserves the right to suspend the provision of services in case of unpaid invoices past their due date.

VI. Delivery Terms

• The delivery deadline is specified in the Quote or in a written agreement between the parties.
• Development is carried out iteratively with regular progress demonstrations to the Client.
• The Client is obliged to provide feedback on demonstrated results within 5 business days of their presentation.
• The delivery deadline is extended by the period during which the Client fails to provide the necessary cooperation or materials.
• The Deliverable is considered accepted upon written acceptance by the Client or upon the expiration of 10 business days from its submission for acceptance without any objections raised.

VII. Rights and Obligations of the Parties

The Client is obliged to:

• Provide the Provider with the necessary cooperation for the proper fulfilment of the agreement.
• Deliver all required materials (texts, images, logos, access credentials) within the agreed deadlines.
• Ensure access to systems necessary for the performance of work (hosting, domains, third parties).
• Provide feedback within the specified deadlines.

The Provider is obliged to:

• Deliver the work in the agreed quality and within the agreed timeframe.
• Inform the Client about the progress of work and any complications that arise.
• Protect confidential information of the Client obtained during the course of cooperation.
• Provide cooperation during the handover of the Deliverable and Client onboarding.

VIII. Copyright and Licenses

• Upon full payment of the price, the Client receives a non-exclusive license to use the Deliverable for the purpose for which it was created, without territorial or time limitations.
• The source code is part of the Deliverable, unless otherwise agreed in writing.
• Open-source components used in the Deliverable are subject to their respective license terms. The Provider informs the Client about the open-source components used.
• The Provider reserves the right to use the Deliverable (or parts thereof) in its portfolio and references, unless the Client expressly objects in writing.
• Graphic designs and concepts that were not accepted and paid for by the Client remain the property of the Provider.

IX. Liability and Warranties

• The Provider provides a warranty on the functionality of the Deliverable for a period of 6 months from its handover.
• The warranty covers defects in functionality that are inconsistent with the agreed specification.
• The warranty does not cover defects caused by the intervention of third parties, the Client, or force majeure.
• The warranty does not cover defects arising from changes in the environment (browser updates, operating system updates, external API changes, etc.) that could not have been reasonably foreseen.
• The Provider is not responsible for content provided by the Client or its compliance with legal regulations.
• The total liability of the Provider for damages is limited to the amount of the price paid by the Client for the respective Deliverable or service.

X. Termination of the Agreement

The Client may withdraw from the agreement at any time before the completion of the Deliverable. In such case, the Client is obliged to pay the Provider for the work performed to date and any costs incurred.

The Provider may withdraw from the agreement if the Client fails to provide the necessary cooperation within 30 days of receiving a written request. In such case, the Provider is entitled to payment for the work performed to date.

Withdrawal from the agreement must be in written form and is effective upon delivery to the other party.

XI. Personal Data Protection

Information about personal data processing is provided in a separate document: Privacy Policy.

If the Provider processes personal data on behalf of the Client as part of the service provision, the parties shall conclude a separate data processing agreement in accordance with Article 28 of the GDPR.

XII. Final Provisions

• Matters not regulated by these Terms are governed by the laws of the Slovak Republic, in particular Act No. 513/1991 Coll., the Commercial Code, as amended.
• Any disputes shall be resolved primarily by agreement. If no agreement is reached, the court with jurisdiction over the Provider's registered office shall have competence.
• The Provider reserves the right to amend these Terms. Amendments become effective on the date of their publication on the website marphy.sk/en/terms.
• Agreements already concluded are governed by the Terms in effect at the time of their conclusion.
• If any provision of these Terms becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and Conditions are effective as of 5 March 2026.